Astatespizza

Terms of Service

Last updated: August 22, 2024

Agreement to Terms

These Terms of Service ("Terms") govern your use of the Astatespizza website and services operated by Astatespizza ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

These Terms constitute a legally binding agreement between you and Astatespizza. Please read them carefully and contact us if you have any questions before using our services.

Description of Service

Astatespizza is an online marketplace that connects customers with local pizzerias. Our platform provides a comprehensive solution for discovering, ordering, and tracking pizza deliveries from independent local businesses.

Our services include:

  • Restaurant Discovery: Browse and search local pizzerias in your area with detailed information about menus, pricing, and availability
  • Online Ordering: Place orders for pickup or delivery through our unified platform
  • Real-time Tracking: Monitor your order status from preparation to delivery
  • Secure Payments: Process payments safely through our integrated payment system
  • Customer Reviews: Read and write reviews to help other customers make informed decisions
  • Order History: Access your past orders for easy reordering and account management
  • Customer Support: Receive assistance with orders, technical issues, and general inquiries
  • Promotional Offers: Access special deals and discounts from participating pizzerias

We act as an intermediary between customers and pizzerias. While we facilitate the ordering process, we are not responsible for food preparation, quality, or delivery services, which are provided by the individual pizzerias.

User Accounts and Registration

Account Creation Requirements

To access certain features of our service, you must create an account. When registering, you agree to:

  • Accurate Information: Provide truthful, current, and complete information during registration
  • Information Updates: Maintain and promptly update your account information to keep it accurate
  • Security Responsibility: Keep your login credentials secure and confidential
  • Unauthorized Access: Notify us immediately of any suspected unauthorized use of your account
  • Account Activity: Accept responsibility for all activities that occur under your account
  • Age Requirements: Confirm that you are at least 18 years old or have parental consent
  • Single Account: Maintain only one active account per person
  • Legal Capacity: Confirm that you have the legal capacity to enter into this agreement
  • Contact Information: Provide valid contact information for order notifications and support

Account Suspension and Termination

We reserve the right to suspend, restrict, or terminate your account under the following circumstances:

  • Violation of these Terms of Service or our community guidelines
  • Fraudulent activity or suspected fraudulent behavior
  • Abuse of our platform, staff, or partner pizzerias
  • Repeated chargebacks or payment disputes
  • Providing false or misleading information
  • Engaging in illegal activities through our platform

You may terminate your account at any time by contacting customer support. Upon termination, your access to the service will cease, but certain information may be retained as required by law or for legitimate business purposes.

Orders, Payments, and Fulfillment

Order Placement Process

When you place an order through our platform:

  • Offer to Purchase: Your order constitutes an offer to purchase items from the selected pizzeria
  • Order Acceptance: Orders are subject to acceptance by the pizzeria and confirmation through our system
  • Availability: All menu items are subject to availability and may be substituted or cancelled
  • Delivery Areas: Orders are limited to areas served by the selected pizzeria
  • Order Modifications: Changes to orders may be possible before preparation begins, subject to pizzeria policies
  • Special Instructions: Custom requests and dietary accommodations are handled at the pizzeria's discretion
  • Order Confirmation: You will receive confirmation via email or SMS once your order is accepted

Pricing and Payment Terms

All prices displayed on our platform are in US dollars and include applicable taxes unless otherwise specified. Our payment terms include:

  • Payment Processing: Payment is charged at the time of order placement
  • Accepted Methods: We accept major credit cards, debit cards, and other payment methods as indicated
  • Service Fees: Additional fees may apply for delivery, service, and payment processing
  • Price Changes: Prices may change without notice, but confirmed orders honor the original price
  • Currency: All transactions are processed in US dollars
  • Tax Calculation: Taxes are calculated based on delivery address and applicable local rates
  • Payment Authorization: By placing an order, you authorize us to charge your selected payment method
  • Failed Payments: Orders with failed payments will be cancelled automatically

Cancellations, Refunds, and Disputes

Our cancellation and refund policies are designed to be fair to both customers and pizzerias:

  • Cancellation Window: Orders may be cancelled within a limited time after placement, typically before preparation begins
  • Refund Processing: Approved refunds are processed within 3-5 business days to the original payment method
  • Pizzeria Policies: Specific refund terms may vary by pizzeria and will be clearly communicated
  • Quality Issues: We work with pizzerias to resolve quality concerns and may offer refunds or credits
  • Delivery Problems: Issues with delivery timing or accuracy are addressed on a case-by-case basis
  • Dispute Resolution: We provide mediation services for disputes between customers and pizzerias

User Conduct and Prohibited Activities

To maintain a safe and positive environment for all users, you agree not to engage in the following activities:

  • Legal Violations: Use our services for any illegal purpose or in violation of local, state, or federal laws
  • Intellectual Property: Infringe on copyrights, trademarks, or other intellectual property rights
  • Harmful Content: Transmit content that is offensive, abusive, defamatory, or inappropriate
  • System Interference: Attempt to disrupt, damage, or interfere with our platform's operation
  • Unauthorized Access: Try to gain unauthorized access to our systems, accounts, or data
  • Commercial Misuse: Use our services for unauthorized commercial purposes or competition
  • False Information: Provide false, misleading, or fraudulent information
  • Harassment: Harass, abuse, or threaten other users, staff, or pizzeria personnel
  • Spam and Solicitation: Send unsolicited communications or promotional materials
  • Data Mining: Extract data from our platform using automated tools or scripts
  • Account Sharing: Share your account credentials or allow others to use your account
  • Review Manipulation: Submit fake reviews or manipulate rating systems

Violations of these conduct rules may result in account suspension, termination, or legal action as appropriate.

Intellectual Property Rights

The Astatespizza platform and all related content are protected by intellectual property laws. This includes:

  • Platform Design: The visual design, layout, and user interface of our website and mobile applications
  • Software Code: All underlying software, algorithms, and technical implementations
  • Trademarks: Our company name, logo, and other branded elements
  • Content: Text, images, graphics, and multimedia content created by us
  • Database Rights: Compilation and organization of restaurant and menu information
  • Trade Secrets: Proprietary business processes and technical methodologies

User-Generated Content

When you submit content to our platform (reviews, comments, photos), you:

  • Retain ownership of your original content
  • Grant us a license to use, display, and distribute your content in connection with our services
  • Confirm that you have the right to submit the content
  • Agree that your content may be used for promotional purposes
  • Accept responsibility for the accuracy and legality of your submissions

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to:

  • Data Collection: Our collection of information as described in our Privacy Policy
  • Data Processing: Processing of your information for service delivery and improvement
  • Information Sharing: Sharing necessary information with pizzerias to fulfill orders
  • Communications: Receiving service-related communications and notifications
  • Analytics: Use of your data for platform analytics and business insights
  • Marketing: Promotional communications (which you can opt out of at any time)

Disclaimers and Limitations

Service Availability and Performance

While we strive to provide reliable service, we cannot guarantee:

  • Continuous Availability: Uninterrupted access to our platform due to maintenance, technical issues, or external factors
  • Error-Free Operation: That our service will be completely free from bugs, errors, or technical problems
  • Data Accuracy: Complete accuracy of restaurant information, menus, or pricing at all times
  • Third-Party Services: Performance or availability of external services we integrate with
  • Network Connectivity: Consistent internet connectivity or mobile network performance

Third-Party Responsibility

We are not responsible for:

  • Food Quality: The taste, freshness, or quality of food prepared by pizzerias
  • Food Safety: Food handling, preparation, or safety practices of individual restaurants
  • Delivery Services: Timing, accuracy, or quality of delivery services provided by pizzerias
  • Restaurant Operations: Business hours, menu availability, or operational decisions of pizzerias
  • Customer Service: Direct interactions between customers and pizzeria staff
  • Allergies and Dietary Restrictions: Accommodation of special dietary needs or allergen information

Limitation of Liability

To the maximum extent permitted by law, Astatespizza and its affiliates shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Data loss or corruption
  • Personal injury or property damage related to food consumption
  • Damages exceeding the amount paid for the specific order in question

Indemnification

You agree to indemnify, defend, and hold harmless Astatespizza, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of our services in violation of these Terms
  • Your violation of any applicable laws or regulations
  • Content you submit to our platform
  • Your interactions with pizzerias or other users
  • Any fraudulent or illegal activity associated with your account

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Dispute Resolution Process

For any disputes arising from these Terms or your use of our services:

  • Informal Resolution: We encourage you to contact us first to resolve disputes informally
  • Mediation: If informal resolution fails, disputes may be resolved through mediation
  • Binding Arbitration: Unresolved disputes will be settled through binding arbitration in Los Angeles County, California
  • Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class actions
  • Small Claims Court: Either party may pursue claims in small claims court for appropriate matters

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Changes to Terms of Service

We reserve the right to modify these Terms at any time. When we make changes:

  • We will update the "Last updated" date at the top of this document
  • Significant changes will be communicated via email or platform notification
  • Your continued use of our services after changes constitutes acceptance
  • If you disagree with changes, you may terminate your account

Contact Information

If you have questions about these Terms of Service, please contact us:

Address

19626 Enadia Way
Reseda, CA 91335