Astatespizza

Privacy Policy

Last updated: March 15, 2024

Introduction

At Astatespizza, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

This Privacy Policy applies to all users of our platform, including customers who place orders and pizzerias that use our services to manage their online presence and fulfill orders.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when using our services:

  • Account Information: Name, email address, phone number, and password when you create an account
  • Order Information: Delivery address, payment information, order preferences, and special instructions
  • Profile Information: Dietary preferences, favorite pizzerias, and order history
  • Communication Data: Messages sent through our customer support system, reviews, and feedback
  • Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party providers)
  • Identity Verification: Government-issued ID information when required for account verification or dispute resolution
  • Business Information: For pizzeria partners, business registration details, tax information, and operational data
  • Marketing Preferences: Communication preferences and consent for promotional materials
  • Survey Responses: Feedback provided through surveys, polls, and research studies

Information Automatically Collected

We automatically collect certain information when you use our platform:

  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
  • Usage Data: Pages visited, time spent on our platform, click patterns, and feature usage statistics
  • Location Information: GPS coordinates, delivery addresses, and general location data (with your permission)
  • Technical Data: Log files, error reports, performance metrics, and system diagnostics
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
  • Referral Information: Source of traffic to our platform and referral patterns
  • Search Queries: Terms searched within our platform and search result interactions
  • Order Tracking: Real-time location data during delivery (when tracking is enabled)

Information from Third Parties

We may receive information from external sources:

  • Social Media: Profile information when you connect social media accounts
  • Payment Processors: Transaction verification and fraud prevention data
  • Delivery Partners: Delivery status updates and location information
  • Marketing Partners: Demographic and interest data for targeted advertising
  • Public Records: Business verification information for pizzeria partners

How We Use Your Information

We use the collected information for various legitimate business purposes:

  • Order Processing: Fulfill orders, process payments, and coordinate delivery services
  • Customer Support: Respond to inquiries, resolve issues, and provide technical assistance
  • Platform Improvement: Analyze usage patterns to enhance user experience and develop new features
  • Communication: Send order confirmations, delivery updates, and important service notifications
  • Personalization: Customize content, recommendations, and offers based on your preferences
  • Security: Prevent fraud, protect against unauthorized access, and ensure platform security
  • Legal Compliance: Meet regulatory requirements and respond to legal requests
  • Marketing: Send promotional communications and targeted advertisements (with your consent)
  • Analytics: Generate insights about platform usage and business performance
  • Quality Assurance: Monitor service quality and ensure partner compliance with standards
  • Research: Conduct market research and product development studies

Information Sharing and Disclosure

We may share your information in specific circumstances:

With Partner Pizzerias

We share necessary order information with pizzerias to fulfill your orders, including your name, phone number, delivery address, order details, and special instructions. This information is essential for order preparation and delivery coordination.

Service Providers and Business Partners

We work with trusted third-party service providers who assist in platform operations:

  • Payment Processors: Secure transaction processing and fraud prevention
  • Delivery Services: Order fulfillment and real-time tracking capabilities
  • Technology Partners: Cloud hosting, data analytics, and platform maintenance
  • Customer Support: Help desk services and communication tools
  • Marketing Services: Email delivery, advertising platforms, and promotional campaigns
  • Security Providers: Fraud detection, identity verification, and cybersecurity services

Legal and Regulatory Requirements

We may disclose information when required by law or to protect our rights:

  • Compliance with court orders, subpoenas, or government regulations
  • Protection of our rights, property, or safety, and that of our users
  • Investigation of fraud, security breaches, or illegal activities
  • Enforcement of our Terms of Service and other agreements
  • Response to emergency situations involving public safety

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify individual users for business purposes, including market research, trend analysis, and platform optimization.

Data Security

We implement comprehensive security measures to protect your personal information:

  • Encryption: All sensitive data is encrypted in transit using TLS/SSL protocols and at rest using industry-standard encryption
  • Access Controls: Strict authentication and authorization measures limit access to personal information
  • Security Monitoring: Continuous monitoring for suspicious activities and potential security threats
  • Regular Audits: Periodic security assessments and penetration testing by independent security firms
  • Employee Training: Comprehensive data protection training for all staff members
  • Secure Infrastructure: Use of secure cloud hosting with redundancy and backup systems
  • Incident Response: Established procedures for responding to security breaches and data incidents
  • Payment Security: PCI DSS compliance for secure payment processing
  • Data Minimization: Collection and retention of only necessary information

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

Your Rights and Choices

You have several rights regarding your personal information:

  • Access Rights: Request access to your personal information and details about how it's processed
  • Correction Rights: Request correction of inaccurate or incomplete information
  • Deletion Rights: Request deletion of your personal information (subject to legal and business requirements)
  • Portability Rights: Request a copy of your data in a portable, machine-readable format
  • Restriction Rights: Request limitation of processing under certain circumstances
  • Objection Rights: Object to processing based on legitimate interests or for direct marketing
  • Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis
  • Marketing Opt-out: Unsubscribe from marketing communications at any time
  • Location Control: Manage location data sharing through device settings
  • Cookie Management: Control cookie preferences through browser settings
  • Account Deactivation: Deactivate or delete your account and associated data

To exercise these rights, please contact us at privacy@astatespizza.com or call +1 (310) 729-8463. We will respond to your request within 30 days.

Data Retention

We retain personal information for different periods based on the type of data and business requirements:

  • Account Information: Retained while your account is active and for 3 years after deactivation
  • Order History: Maintained for 7 years for business records and tax purposes
  • Payment Information: Processed securely by third parties and not stored on our servers
  • Communication Records: Customer support interactions retained for 2 years
  • Marketing Data: Retained until you opt out or for 5 years, whichever is sooner
  • Usage Analytics: Aggregated data retained indefinitely; individual data for 2 years
  • Security Logs: Maintained for 1 year for security monitoring purposes
  • Legal Hold Data: Retained as required by legal proceedings or regulatory requirements

We regularly review our data retention practices and securely delete information that is no longer needed for business or legal purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers:

  • Adequacy Decisions: Transfers to countries with adequate data protection laws
  • Standard Contractual Clauses: Use of approved contractual protections for transfers
  • Certification Programs: Partners certified under recognized privacy frameworks
  • Binding Corporate Rules: Internal policies ensuring consistent data protection standards

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Parents and guardians who believe their child has provided personal information to us should contact us immediately so we can delete the information.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you via email or platform notification
  • Provide a summary of key changes
  • Request new consent where required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Address

19626 Enadia Way
Reseda, CA 91335