Astatespizza

Cookie Policy

Last updated: November 7, 2024

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, keeping you logged in, and analyzing how you use our platform.

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences. It should be read alongside our Privacy Policy, which provides additional information about how we collect and use your personal data.

Cookies play an essential role in making our platform work effectively and providing you with personalized experiences. They enable core functionality, help us understand user behavior, and allow us to improve our services continuously.

How We Use Cookies

We use cookies for several important purposes to enhance your experience on our platform:

  • Essential Functionality: Enable core features like user authentication, shopping cart management, and secure order processing
  • Performance Optimization: Analyze website performance, identify bottlenecks, and improve loading times
  • User Experience: Remember your preferences, location settings, and previous interactions to provide personalized experiences
  • Security Protection: Detect and prevent fraudulent activities, protect against unauthorized access, and ensure platform security
  • Analytics and Insights: Understand user behavior patterns, popular features, and areas for improvement
  • Marketing Effectiveness: Measure the success of advertising campaigns and promotional activities
  • Customer Support: Provide better assistance by understanding user context and previous interactions
  • Feature Development: Test new features and gather feedback to enhance our platform
  • Compliance Monitoring: Ensure adherence to legal requirements and industry standards
  • Error Tracking: Identify and resolve technical issues to maintain service quality

Types of Cookies We Use

Essential Cookies

These cookies are absolutely necessary for our website to function properly and cannot be disabled. They enable core functionality including:

  • Authentication: Keep you logged in during your session and remember your login status
  • Shopping Cart: Maintain items in your cart as you browse different pages
  • Order Processing: Enable secure checkout and payment processing
  • Security Features: Protect against cross-site request forgery and other security threats
  • Load Balancing: Distribute traffic across our servers for optimal performance
  • Session Management: Maintain your session state throughout your visit
  • Form Submissions: Ensure forms work correctly and prevent duplicate submissions

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about:

  • Page Views: Which pages are visited most frequently and how users navigate our site
  • User Behavior: Click patterns, scroll depth, and time spent on different sections
  • Error Monitoring: Technical issues, broken links, and system errors that need attention
  • Performance Metrics: Page loading times, server response times, and overall site performance
  • Traffic Sources: How users find our website and which marketing channels are most effective
  • Device Information: Types of devices and browsers used to access our platform
  • Geographic Data: General location information to understand our user base
  • Feature Usage: Which features are used most often and which may need improvement

Functional Cookies

These cookies enable enhanced functionality and personalization features, such as:

  • Location Preferences: Remember your delivery address and preferred service areas
  • Favorite Pizzerias: Store your favorite restaurants for quick access
  • Language Settings: Remember your preferred language and regional settings
  • Order History: Provide quick reordering options based on previous purchases
  • Display Preferences: Remember your preferred view settings and layout options
  • Accessibility Settings: Maintain accessibility preferences for users with special needs
  • Notification Preferences: Remember your choices about receiving different types of notifications
  • Search History: Provide relevant search suggestions based on previous queries
  • Menu Customizations: Remember your preferred pizza customizations and dietary restrictions

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure marketing campaign effectiveness:

  • Targeted Advertising: Show you relevant ads based on your interests and browsing behavior
  • Campaign Tracking: Measure the effectiveness of our advertising campaigns across different platforms
  • Retargeting: Show you relevant ads on other websites based on your previous visits to our platform
  • Social Media Integration: Enable sharing features and track social media engagement
  • Conversion Tracking: Measure how many visitors complete desired actions like placing orders
  • A/B Testing: Test different versions of ads and content to optimize performance
  • Frequency Capping: Limit how often you see the same advertisement

Third-Party Cookies and Services

We work with trusted third-party services that may set their own cookies to enhance our platform functionality:

Payment Processing Partners

Our payment processors use cookies to:

  • Securely process credit card transactions and prevent fraud
  • Remember payment preferences for faster checkout
  • Comply with financial regulations and security standards
  • Provide transaction history and receipt management

Analytics and Research Services

We use analytics services like Google Analytics to:

  • Understand website usage patterns and user demographics
  • Measure the effectiveness of our marketing campaigns
  • Identify areas for improvement in user experience
  • Generate reports on platform performance and growth

Customer Support Tools

Our customer support platforms may use cookies to:

  • Provide personalized assistance based on your account history
  • Track support interactions and resolution status
  • Enable live chat functionality and real-time communication
  • Improve support quality through interaction analysis

Delivery and Logistics Partners

Third-party delivery tracking services may set cookies to:

  • Provide real-time order tracking and delivery updates
  • Optimize delivery routes and estimated arrival times
  • Enable communication between customers and delivery personnel
  • Collect feedback on delivery experience and service quality

Social Media and Sharing Platforms

Social media integration cookies enable:

  • Easy sharing of content on social media platforms
  • Social login functionality for quick account creation
  • Display of social media content and feeds
  • Tracking of social media engagement and referrals

Managing Your Cookie Preferences

Browser Settings and Controls

Most web browsers provide built-in tools to manage cookies. You can:

  • View Stored Cookies: See which cookies are currently stored on your device
  • Delete Existing Cookies: Remove all or specific cookies from your browser
  • Block Future Cookies: Prevent websites from setting new cookies
  • Set Exceptions: Allow cookies from specific websites while blocking others
  • Configure Notifications: Receive alerts when websites attempt to set cookies
  • Manage Third-Party Cookies: Control cookies from external services and advertisers
  • Clear on Exit: Automatically delete cookies when you close your browser

Platform-Specific Cookie Management

On our website, you can manage cookie preferences through:

  • Cookie Banner: Make initial choices when you first visit our site
  • Account Settings: Access detailed cookie preferences in your user account
  • Privacy Center: Visit our dedicated privacy management page
  • Contact Support: Request assistance with cookie settings and opt-out procedures

Impact of Disabling Cookies

Please note that disabling certain cookies may significantly affect your experience:

  • Login Issues: You may need to re-enter credentials frequently
  • Cart Problems: Items may not stay in your shopping cart between pages
  • Personalization Loss: Customized recommendations and preferences may not work
  • Feature Limitations: Some advanced features may become unavailable
  • Performance Impact: The website may load more slowly or function less efficiently
  • Security Concerns: Some security features may not work properly

Opt-Out Resources

For additional control over tracking and advertising cookies, you can use:

  • Industry Opt-Out Tools: Visit industry-standard opt-out pages for advertising cookies
  • Browser Extensions: Install privacy-focused browser extensions that block tracking
  • Do Not Track: Enable "Do Not Track" signals in your browser settings
  • Ad Blockers: Use ad-blocking software to prevent advertising cookies

Cookie Retention and Lifespan

Different types of cookies are stored for varying periods based on their purpose and legal requirements:

Session Cookies

These temporary cookies are automatically deleted when you close your browser. They are used for:

  • Maintaining your login session while browsing
  • Keeping items in your shopping cart during your visit
  • Remembering form data as you navigate between pages
  • Providing security protection during your session

Persistent Cookies

These cookies remain on your device for a specified period or until manually deleted:

  • Essential Cookies: Typically stored for the duration of your session or up to 1 year
  • Performance Cookies: Usually retained for up to 2 years to track long-term trends
  • Functional Cookies: Stored for up to 1 year to remember your preferences
  • Marketing Cookies: Generally kept for up to 2 years for advertising effectiveness
  • Analytics Cookies: Retained for up to 2 years to analyze user behavior patterns

Automatic Cleanup

We regularly review and clean up stored cookies to:

  • Remove expired cookies that are no longer needed
  • Update cookie policies based on changing requirements
  • Minimize data storage and protect user privacy
  • Comply with data retention regulations and best practices

Legal Basis for Cookie Use

We use cookies based on different legal grounds depending on their purpose:

  • Legitimate Interest: Essential cookies necessary for basic website functionality
  • Consent: Marketing and non-essential cookies that require your explicit permission
  • Contractual Necessity: Cookies required to fulfill our service agreement with you
  • Legal Obligation: Cookies needed to comply with applicable laws and regulations

You can withdraw your consent for non-essential cookies at any time through your browser settings or by contacting us directly.

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes:

  • Notification: We will notify you via email or prominent website notice
  • Effective Date: Changes will include a new "Last updated" date
  • Summary: We will provide a summary of key changes for your convenience
  • Consent: We may request renewed consent for new cookie uses
  • Review Period: You will have time to review changes before they take effect

We encourage you to review this policy periodically to stay informed about how we use cookies and protect your privacy.

Contact Us About Cookies

If you have questions about our use of cookies or this Cookie Policy, please don't hesitate to contact us:

Address

19626 Enadia Way
Reseda, CA 91335